Apollo Caster Blog

Here at Apollo Caster, we work hard to respond to unique applications and hard to find solutions. A recent example was an unusual spec caster for a Henny Penny fryer used at Arby’s restaurants. Despite our initial doubts at having such an odd size/ configuration, we were able to find it and source it for under $10. An inexpensive repair to a high-dollar piece of quality equipment.

The customer was thrilled which is what makes it all worthwhile. A $40 sale? Not the largest of our day – but every bit as important to us and the customer.

We solve problems and save customers money. That’s how we roll.

Apollo Caster received an email today saying this:

I got my casters today. Wow they really made a difference. My wife’s look at me chair never worked so good. Thanks for the prompt service and quality product.
Marvin S.

These emails and comments are not uncommon here at Apollo yet each one is appreciated. We offer something that many places cannot: personal service, a human answering the phone, and as much time as necessary to address your need.

A few days ago, I followed up with a supplier who had promised some information and was late. Not only was the information still not available but he gave the strong impression that he was just too busy for me and could not get me off the phone fast enough.

That will never happen at Apollo. If we’re not helping, what’s the point?

Here at Apollo Caster and Apollo Land Co., we have several small construction / maintenance projects underway. Related to that, we have been working with a variety of companies and contractors for services such as roof repair, masonry tuckpointing and flooring. More times than not, the potential vendors have to be contacted multiple times to simply get their quote. These seems odd in two ways.

First, why is it that people feel they are doing their customer a favor to promise a delivery date and then miss it? Why not do everyone a favor by making a realistic promise of when the quote/ work can be completed and then meeting or exceeding it? To blow past it only undermines the customer’s faith about working with that vendor in the future. And it creates stress and non-value-added phone calls for the vendor. Further, if they put off doing the quote for two weeks, how many details have they forgotten about the original discussion?

Second, who is impressed by a supplier that cannot even build up the interest to try to earn some new business? At Apollo, we aim to respond to every quote request within a few hours. After all, if we give the impression that we’re too busy or uninterested to prepare the quote and earn the business, why would we expect the customer to be optimistic about our future service levels and why should they be excited about working with us?

Apollo Caster wants your business. We will say it and we will play it. Even when we’re busy; even when we’re short-handed, every veteran customer or new prospect has our attention and responsiveness.

It’s just not that hard.

Shipping issues continue to plaque customers and producers alike. Components and products waiting for port entry. Will it get worse as the economy recovers and consumer normalcy returns?

Supply Bottlenecks Stymie Businesses

Colson Group Announces Strategic Acquisition by Blue Wolf Capital Partners – Colson Group