Caster
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Casters By Connector Type
Components and Replacement Parts
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Frequently Asked Caster Questions
Casters, Wheels & Components
You have so many products on your website. How do I find what I'm looking for or what I have now?
With thousands of products on our website (and tens of thousands more at our disposal), it can be
difficult to find the exact caster you need.
The categories at our E-store are organized by caster type, then sorted in terms of size, with wheel diameter followed by wheel width, in ascending order. For instance, casters with wheels 4"x2" will come after 4x1-1/2 and before 6x2.
Alternatively, try using the CasterQuery (TM) product filter at our home page. Just select the product category, then set the filter boxes narrow the product listing.
Finally, feel free to just call Apollo Caster. We have additional tools to locate exactly what you need quickly and efficiently. If we need a bit more time, then we'll call or email you back.
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Which wheel should I use for my casters?
Many casters are purchased without the buyer having any idea what kind of wheel they needed or even what kind of wheel they received. Here's what to do:
Call us. Tell us about your application and allow us to explain the options, relative advantages and disadvantages and costs.
Check out ACI's wheel material listing for a full lineup of wheel materials, characteristics and a cost code.
30 second summary for furniture casters: Most new office chairs have inexpensive twin-wheel casters with nylon wheels. Nylon is okay for chair pads, carpet and concrete and can be damaging to nearly everything else because the nylon is hard and abrasive. Look for non-marking rubber, polyurethane or TPR (thermoplastic rubber) for any surface that you want to protect: hardwood floors, tile, linoleum, and others.
30 second summary for industrial casters: Inexpensive: polyolefin or phenolic; quiet: rubber-on-cast or polyurethane-on-cast; strongest: forged or ductile steel. With that as a starting point, go to the wheel material listing and look more carefully to get the best solution. Or better yet, call us for help.
Remember, good casters will typically last for many years. You may as well get the right ones. Take the extra few minutes and make sure you get the wheel that will serve you best.
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What are the considerations to buying the right casters?
Swivel or Rigid: Many times you can use all swivel casters. If the application is heavy, use two of each which for easier steering and control.
Wheel size: Greater height (diameter) contributes to easier roll; greater width provides more weight capacity.
Wheel type
Floor material
Connector type
Weight capacity
Method of propulsion/ Ergonomics
Operating noise
Environment Factors (water, heat, oil, debris, etc.)
Bearing type
Quality Level/ Durability
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What types of payment does Apollo Caster accept?
ACI accepts all major credit cards as well as PayPal. Commercial accounts are also available with approved credit. Direct account debits are also available.
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What is Apollo Caster's return policy?
Here's the deal: We want every customer to get what they need to make their project a success. If the first attempt didn't work, we can often work something out for a return and, more importantly, get you what you need. We encourage you to call for guidance if you are unsure of which item to order from the website. Our complete return policy can be found here.
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My furniture has the caster stem permanently built in and now the caster has broken. How do I find stemless casters to fit?
Many reputable furniture manufacturers, at one time or another, have made the regrettable decision of building the stems into the chair base. When they eventually discontinue the practice, they similarly discontinue carrying the replacement stemless casters for past customers.
Of course, you have no idea of this when you buy the furniture.
This can be very challenging since the 'business end' of the caster stem (the end that inserts into the caster) is not industry standard as the exterior portion typically is. They are proprietary for each caster manufacturer. Unless you happen to know who made your original caster, it will be tough to match.
But you're in luck: ACI is one of the few caster suppliers with a webpage specifically dedicated to this issue. Go to the built-in stems page and follow the instructions there for help.
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I can buy casters many places on the internet. Why should I buy from Apollo Caster?
The two primary reasons are price and service.
Apollo Caster is a small, family-owned, Christian business with a CPA as the owner. By watching our costs carefully, overhead is kept to a minimum, resulting in the best pricing for you.
From ACI you receive personalized service that you will not get from other stores. Most places consider taking an order and your credit card number as 'customer service.' At Apollo Caster, our goal is to get you the best, affordable product for your particular need. Whether you are ordering 4 or 4,000, you will get all the help you need to understand your options.
Casters (and related components) is our primary focus. When you call ACI, you can get the information you need and your questions answered. You just don't get that from the order-taker at the big supply house.
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Can't I just get my casters from the local big box store?
Here's why that is not recommended:
The casters at the big-box stores are not in the same league as ours. Too often, they are cheap and sub-standard. From Apollo Caster, you will get the best, brand-name casters that you will probably never have to replace. And usually at a better price.
With ACI, you will get help to determine exactly what you need. You are not likely to get expert help about the casters from the big box store employee.
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How reasonable are the shipping and handling charges?
Apollo Caster charges just a small amount over the actual freight, to cover the packaging supplies. Freight is not a profit center for ACI: it's only meant to break-even. See a full explanation of shipping and freight at the Shipping, Freight and Returns page.
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